Site Policies

Return & Refund Policy

At AZ-Smokes.com, our goal is to ensure your complete satisfaction with your purchase.


If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 7 business days of receipt date for replacement or refund.


You have two options, of exchanging the item(s) or receiving a refund for the full amount of the item purchased.


Before returning a product for whatever reasons please e-mail us at support@az-smokes.com


Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.


We cannot accept returns if you change your mind about your purchase for whatever reason.


Shipping charges are not refundable unless the return is due to an error on our part.


If your order is not delivered within 30 days from the shipping date we guarantee to either reship your order or to issue a 100% refund.


We are not responsible for the errors made by Customers while placing an order, i.e. wrong brand, types or faulty shipping address.

Delivery Policy

Normally, orders are shipped on the next business day of the receipt of the payment by Registered Airmail.


A signature may be required upon delivery. The delivery driver decides if a signature is needed, based on location, weather conditions and other factors. If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or package pick-up.


The only information written on the parcel is your address, our address and a description of the contents, for the Postal Authorities.


Delivery Time

The average delivery time is 2 - 4 weeks (usually 15 business days).


In some rare occurrences your packages may be delayed in the process of delivery. If you don't receive your package within the statet timeframe, please let us know so we can attempt to track your packages. We immediately start our own investigation, and if in 10 business days period after that you still don't get the parcel, we’ll either reship your order or give your money back.


A signature may be required before a package can be left at your location. The delivery driver decides if a signature is needed, based on location, weather conditions and other factors. If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or package pick-up.


To guarantee delivery and avoid issues with customs, we split orders into separate parcels. After you receive the first package, you will receive the others within several days.


Delivery Cost


We do not look to make money on shipping; instead we simply pass on the costs.
The delivery of one carton of cigarettes to US costs us $9.00 per carton.


Delivery Guarantee


We want you to be totally satisfied with anything you order from us.


If an order does not arrive when you expect it then please don't hesitate to contact us.


The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local post office to see if they are holding the package for you.


Privacy Policy & Security

We have strict policies and procedures in place to safeguard the privacy and security of your personal information. Your personal information, including the data contained in our computers, is protected from unauthorized access. Its use is restricted to employees and others having a business need for the information.


Types And Use Of Personal Information Collected

The personal information we collect from you and about you is used to fulfill your order. Examples of personal information we may collect from you or about you include: your name, address, telephone number and credit card information.


We maintain personal information regarding your transactions with us and we may request additional information in order to complete your order.


Safeguarding Your Information

AZ-Smokes.com does not rent, sell, or give away your personally identifiable information to anyone for marketing purposes. We will only use and share personally identifiable information for specifically requested transactions and for those purposes required or permitted by law.


We do not rent, sell, or disclose any of your personal information, regardless of whether you are a current or former customer. Should your relationship with AZ-Smokes.com end, we will continue to limit disclosures of your personal information in accordance with our stated privacy policy and practices just as we do for those who maintain a continuing relationship with us.


If you have any questions, or require any additional information, please don’t hesitate to contact us at support@az-smokes.com or call us at our toll-free phone number and we will be happy to assist you.